Sbajee FAQ –
Your Questions, Answered

You must be at least 18 years old to register and play on sbajee. This is a strict requirement. Sbajee takes responsible gaming seriously and reserves the right to request age verification documents at any time. Accounts found to belong to underage users will be closed immediately and any balance will be forfeited. Please visit the Responsible Gaming page for more information.

On the login page, tap "Forgot Password" and enter the mobile number linked to your sbajee account. You will receive an OTP on that number. Enter the OTP, then set a new password. If you no longer have access to your registered mobile number, contact sbajee support at [email protected] with your account details and our team will help you recover access.

No. Each player is allowed one sbajee account only. Creating multiple accounts is a violation of the Terms and Conditions and may result in all accounts being permanently closed and balances being forfeited. If you think you have accidentally created a duplicate account, contact [email protected] immediately so we can resolve it without penalising you.

To update your registered mobile number or other account details on sbajee, contact our support team at [email protected]. For security reasons, changes to core account details require identity verification. Our team typically processes these requests within 24 hours on business days.

Sbajee accepts bKash, Nagad, and Rocket for both deposits and withdrawals. All transactions are processed in Bangladeshi Taka (BDT) — there are no currency conversion fees and no hidden charges. Simply go to your wallet, select your preferred payment method, enter the amount, and follow the on-screen instructions to complete the transaction.

The minimum deposit on sbajee is set at a level that makes it accessible for most players in Bangladesh. The exact minimum amount is displayed in your wallet when you initiate a deposit. Sbajee does not charge any deposit fees — the full amount you send via bKash or Nagad is credited to your sbajee balance instantly.

Most sbajee withdrawals to bKash or Nagad are processed within a few minutes of submitting the request. During peak hours or high-volume periods, it may take up to 30 minutes. If your withdrawal has not arrived after one hour, check that your bKash or Nagad number in your sbajee account is correct, then contact [email protected] with your transaction reference number.

Sbajee does not charge a platform-side withdrawal fee. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their standard transaction charges when receiving funds. These charges are set by the payment provider and are outside sbajee's control. Check your bKash or Nagad app for their current fee schedule.

First, check your bKash or Nagad transaction history to confirm the payment was sent successfully. If the payment shows as completed on your mobile banking app but has not appeared in your sbajee wallet after 15 minutes, email [email protected] with your sbajee username, the transaction amount, the date and time, and a screenshot of the transaction confirmation. Our team will investigate and credit your account as quickly as possible.

Sbajee currently offers seven games: Bingo Adventure, Texas Hold'em, Astar Live, Deuces Wild, Fortune Horse, Ultra Treasure, and Plants vs Dino. All games are available to registered players immediately after logging in. Visit the Game page for a full overview of each title.

All sbajee games use certified random number generation (RNG) to determine outcomes. This means every spin, card draw, or race result is completely independent of previous results and cannot be predicted or manipulated. Sbajee is committed to fair play and transparent gaming. If you ever have concerns about a specific game result, contact [email protected] with the game name, date, time, and round ID.

Some sbajee games offer a demo or practice mode that lets you try the game without using real BDT. This is a great way to learn the rules before playing with real money. Check the individual game page to see if a demo mode is available. To play for real BDT prizes, you will need to make a deposit into your sbajee wallet first.

Yes. Sbajee plans to expand the game library throughout the year. New titles are added based on player feedback and popularity. Registered sbajee players will be notified about new game launches through the app and via account notifications. Register now to make sure you get access to every new sbajee game the moment it goes live.

The sbajee Android app is available directly from the App page on this website. It is not listed on the Google Play Store, so you will need to enable "Install from unknown sources" in your Android settings before installing. The APK file is under 30 MB and works on any Android device running version 6.0 or above. Full installation instructions are on the App page.

Currently the sbajee app is available for Android only. If you use an iPhone, you can still access all sbajee games by opening sbajee.club in your Safari or Chrome mobile browser. The website is fully optimised for iOS mobile browsers and all features — including deposits, withdrawals, and gameplay — work the same way as on the Android app.

No. The sbajee Android app is completely free to download and install. There are no subscription fees or in-app purchase requirements to access the game lobby. You only spend money when you choose to deposit into your sbajee wallet and place real-money bets.

The most common reason the sbajee app fails to install is that "Install from unknown sources" is not enabled on your device. Go to Settings → Security (or Privacy on some devices) and enable installation from unknown sources or from your browser. Also make sure your Android version is 6.0 or above and that you have at least 50 MB of free storage. If the problem continues, email [email protected] with your phone model and Android version.

Yes. Sbajee uses SSL encryption on all pages and transactions, which means your personal details and payment data are protected during every session. Sbajee does not store your bKash or Nagad PIN — payments are processed directly through the mobile banking providers' own secure systems. For more details on how sbajee handles your data, read the Privacy Policy.

If you suspect unauthorised access to your sbajee account, change your password immediately from the login page using the "Forgot Password" option. Then email [email protected] straight away with your username and a description of what you noticed. Our security team will review your account activity and take action to secure your account. Never share your sbajee password or OTP with anyone.