Sbajee Privacy Policy –
How We Handle Your Personal Data

1. Introduction

Sbajee takes the privacy of its players seriously. This Privacy Policy explains how sbajee.club collects, uses, stores, and protects the personal information of players who register and use the sbajee platform. It also explains the rights you have in relation to your personal data and how to exercise those rights.

Sbajee is designed specifically for players in Bangladesh. All transactions are processed in BDT, and the platform integrates with the mobile banking services most widely used across the country — bKash, Nagad, and Rocket. The way sbajee handles data reflects the trust that players place in the platform every time they deposit, play, or withdraw.

This policy applies to all personal data collected through the sbajee website, mobile app, customer support channels, and any other interaction you have with the sbajee platform. If you have questions about anything in this policy, contact the sbajee support team at [email protected] at any time.

2. Data We Collect

Sbajee collects only the personal data that is necessary to operate your account, process your transactions, and provide a safe and fair gaming environment. The categories of data sbajee may collect include:

Sbajee does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or for responsible gaming purposes.

3. How We Collect Your Data

Sbajee collects personal data through several channels depending on how you interact with the platform:

• Direct registration: When you create a sbajee account, you provide your name, mobile number, and other required details directly through the registration form.
• Payment transactions: When you deposit or withdraw via bKash, Nagad, or Rocket, sbajee receives transaction reference data from the payment provider to confirm and record the transaction.
• Platform usage: As you use sbajee, technical and usage data is collected automatically through cookies, server logs, and analytics tools to help the platform function correctly and improve over time.
• Customer support: When you contact sbajee support via email or live chat, the information you provide in that communication is collected and stored to help resolve your query and improve support quality.
• Identity verification: If sbajee requests identity documents to verify your account, the information contained in those documents is collected and processed solely for verification purposes.

4. How We Use Your Data

Sbajee uses the personal data it collects for the following purposes:

• To create and manage your sbajee account.
• To process deposits and withdrawals in BDT via your chosen mobile banking service.
• To verify your identity and age in compliance with responsible gaming obligations.
• To detect and prevent fraud, money laundering, and other prohibited activities on sbajee.
• To provide customer support and respond to your queries.
• To send you important account notifications such as security alerts and transaction confirmations.
• To monitor gameplay for responsible gaming purposes and apply limits where necessary.
• To improve the sbajee platform based on how players use it.
• To comply with applicable legal and regulatory obligations.

5. Legal Basis for Processing

Sbajee processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the sbajee service you have signed up for, including managing your account and processing your transactions.
• Legal obligation: Sbajee is required by law to collect and retain certain data, including identity verification records and transaction histories, for compliance and anti-money laundering purposes.
• Legitimate interests: Sbajee processes some data — such as technical and usage data — based on its legitimate interest in operating a secure, fair, and well-functioning platform for all players.
• Consent: Where sbajee relies on your consent to process data — for example, for optional marketing communications — you have the right to withdraw that consent at any time.

6. Sharing Your Data

Sbajee does not sell your personal data. Sbajee may share your data with third parties only in the following limited circumstances:

• Payment processors: Transaction data is shared with bKash, Nagad, and Rocket solely to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification providers: If sbajee uses a third-party service to verify your identity, the minimum necessary data is shared with that provider for verification purposes only.
• Legal authorities: Sbajee may disclose your data to law enforcement or regulatory authorities if required to do so by applicable law, court order, or to protect the rights and safety of sbajee and its players.
• Service providers: Sbajee may share data with trusted technical service providers who assist in operating the platform — such as hosting and analytics providers — under strict data processing agreements that prohibit them from using your data for any other purpose.

7. Payment Data

All payment transactions on sbajee are processed through bKash, Nagad, or Rocket. When you make a deposit or request a withdrawal, sbajee receives a transaction reference number and confirmation of the amount from the payment provider. Sbajee does not store your full mobile banking credentials, PIN, or password at any point.

The mobile banking account you use to transact on sbajee must be registered in your own name. This requirement exists to protect you from unauthorised use of your account and to comply with anti-money laundering obligations. Sbajee verifies that the name on your payment account matches the name on your sbajee account before processing withdrawals above a certain threshold.

• Payment data is stored only for as long as required by law and sbajee's internal record-keeping obligations.
• Transaction histories are accessible to you at any time through your sbajee account dashboard.
• If you believe an unauthorised transaction has occurred on your sbajee account, contact support immediately at [email protected].

8. Cookies and Tracking Technologies

Sbajee uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use it. A cookie is a small text file stored on your device when you visit sbajee. Cookies do not contain your personal data directly, but they allow sbajee to recognise your device and maintain your session.

The types of cookies sbajee uses include:

• Essential cookies: Required for the sbajee platform to function. These include session cookies that keep you logged in while you navigate between pages. Without these, sbajee cannot operate correctly.
• Preference cookies: Remember your settings and preferences on sbajee, such as your preferred language or display options, so you do not have to reset them every time you visit.
• Analytics cookies: Help sbajee understand how players navigate the platform — which pages are visited most, where players spend time, and where issues occur. This data is used in aggregate and is not linked to individual player identities.
• Security cookies: Used to detect and prevent fraudulent activity, protect against automated attacks, and verify that interactions with sbajee are coming from legitimate users.

You can control cookies through your browser settings. Disabling essential cookies may prevent parts of the sbajee platform from working correctly. Sbajee does not use cookies to track your activity on other websites.

9. Data Security

Sbajee implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and sbajee servers.
• AES-256 encryption for sensitive data stored on sbajee systems.
• Access controls that restrict which sbajee staff can access personal data, based on their role and need.
• Regular security reviews and vulnerability assessments of the sbajee platform.
• Monitoring systems that detect and alert on suspicious access patterns or potential breaches.

While sbajee takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your sbajee account and never share your login credentials with anyone.

10. Data Retention

Sbajee retains your personal data for as long as your account is active and for a period after account closure as required by applicable law. The specific retention periods depend on the type of data and the legal obligations that apply:

• Account and identity data: Retained for the duration of your account and for up to five years after account closure, in line with standard anti-money laundering record-keeping requirements.
• Transaction records: Retained for up to five years after the transaction date to comply with financial record-keeping obligations.
• Support communications: Retained for up to two years after the query is resolved, to support quality assurance and in case of follow-up queries.
• Technical and usage data: Retained in aggregate or anonymised form for platform improvement purposes. Individual-level technical data is typically retained for no more than 12 months.

When data is no longer required, sbajee securely deletes or anonymises it so that it can no longer be associated with you as an individual.

11. Your Rights

As a sbajee player, you have the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with your account details and a description of your request.

12. Minors

The sbajee platform is strictly for adults aged 18 and above. Sbajee does not knowingly collect personal data from anyone under the age of 18. If sbajee becomes aware that a minor has registered an account or provided personal data, that account will be closed immediately and all associated data will be deleted.

If you believe a minor has registered on sbajee, please contact [email protected] immediately so the matter can be investigated and resolved promptly.

13. Changes to This Policy

Sbajee may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or industry best practices. When material changes are made, the "Last Updated" date at the top of this page will be revised. In some cases, sbajee may also notify players of significant changes via email or an in-platform message.

Continued use of the sbajee platform after any update to this policy constitutes your acceptance of the revised version. If you do not agree with any changes, you should stop using sbajee and contact support to close your account and request deletion of your data.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way sbajee handles your personal data, please get in touch with the sbajee support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Most queries are responded to within a few hours

For information about the rules governing your use of the sbajee platform, visit the Terms and Conditions page. For tools to help manage your gaming activity, visit the Responsible Gaming page.